Rubbish Removal Finchley Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Finchley provides rubbish removal, waste collection and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Service Provider means Rubbish Removal Finchley, the business providing rubbish removal and waste collection services.
1.2 Customer means the person, company or organisation that requests or receives services from the Service Provider.
1.3 Services means any rubbish removal, waste collection, loading, transportation, clearance, recycling or related services provided by the Service Provider.
1.4 Premises means the address or location where the Services are to be carried out.
1.5 Waste means any rubbish, refuse, junk, household waste, commercial waste or other material presented to the Service Provider for collection, removal or disposal.
1.6 Contract means the agreement between the Customer and the Service Provider, comprising these Terms and Conditions and the confirmed booking details.
2. Scope of Services
2.1 The Service Provider offers scheduled and one-off rubbish removal and waste collection services within its operating area, which includes Finchley and surrounding locations, subject to availability.
2.2 The Services may include collection of household waste, garden waste, bulky items, office and commercial waste, and mixed general rubbish, subject to applicable waste regulations and any restrictions set out in these Terms and Conditions.
2.3 The Service Provider reserves the right to refuse to remove any Waste that it reasonably believes may be hazardous, illegal, improperly described, unsafe to handle, or not compliant with relevant waste legislation.
2.4 The Customer is responsible for ensuring that the Premises are safely accessible for the Service Provider’s staff and vehicles and that any necessary access or parking permissions are in place before the scheduled collection time.
3. Booking Process
3.1 Bookings may be made by phone, email or through an online enquiry process where available. A booking is only confirmed once the Service Provider has accepted the request, agreed the price or pricing method, and communicated confirmation to the Customer.
3.2 When making a booking for rubbish removal or waste collection, the Customer must provide accurate information, including the type and approximate volume or weight of Waste, location details, access instructions and any relevant restrictions such as time limits or property rules.
3.3 The Service Provider may request photos or additional information about the Waste or Premises to provide an estimate. Any quotes provided based on information supplied by the Customer are subject to revision if the actual Waste or site conditions differ materially from the description given.
3.4 The Customer must ensure that a person over 18 years of age is present at the Premises at the agreed collection time, unless otherwise agreed in advance. Where Services are to be carried out in the absence of the Customer, the Customer authorises the Service Provider to access the Premises as reasonably necessary to perform the Services.
3.5 The Service Provider will use reasonable efforts to arrive at the Premises within the agreed time window. However, all times provided for collection are estimates only and may be affected by traffic, weather, operational issues or unforeseen circumstances. The Service Provider will not be liable for minor delays but will endeavour to keep the Customer informed and to rearrange where appropriate.
4. Pricing and Payment Terms
4.1 Prices for rubbish removal and waste collection may be provided as fixed quotes, volume-based charges, weight-based charges or time and labour charges, depending on the type of service and information available at the time of booking.
4.2 Unless expressly stated otherwise, all prices are quoted in pounds sterling and may be subject to applicable taxes or charges in accordance with UK law.
4.3 The Service Provider reserves the right to adjust the price if the nature, volume or weight of the Waste is significantly different from that described at the time of booking, or if access to the Premises is more difficult than stated. In such cases the Customer will be informed before work continues, and may choose to accept the revised price or cancel the portion of the service that is affected.
4.4 Payment is due on completion of the Services, unless the parties have agreed alternative written terms, such as an account arrangement for commercial customers. The Service Provider may require a deposit or pre-payment for certain bookings.
4.5 Payment may be made by cash, card or other accepted payment methods notified by the Service Provider. For invoiced accounts, payment is due within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.
4.6 If the Customer fails to make payment by the due date, the Service Provider may charge interest on the overdue amount and may suspend further Services until all outstanding amounts are paid in full.
5. Cancellations, Rescheduling and Access
5.1 The Customer may cancel or reschedule a booking by giving the Service Provider as much notice as reasonably possible. Specific cancellation periods may be stated in booking confirmations; where none are stated, at least 24 hours notice before the scheduled arrival time is requested.
5.2 The Service Provider reserves the right to charge a reasonable cancellation fee if the Customer cancels less than 24 hours before the scheduled collection time, or if the Service Provider has already incurred costs in preparing for the booking.
5.3 If the Customer is not present at the Premises at the agreed time, or if the Service Provider cannot gain access or park reasonably close to the Premises and the Services cannot be carried out, this may be treated as a late cancellation. The Service Provider may charge a call-out fee or a proportion of the quoted price to cover time and costs.
5.4 The Service Provider may cancel or reschedule a booking due to unforeseen circumstances, including but not limited to vehicle breakdown, illness, extreme weather or safety concerns. In such cases, the Service Provider will notify the Customer as soon as reasonably practicable and will offer a new appointment. The Service Provider will not be liable for any indirect loss arising from such cancellation or rescheduling.
6. Customer Obligations
6.1 The Customer must ensure that all Waste intended for collection is clearly identified and separated from items that are not to be removed. The Service Provider is not responsible for removing items that were not clearly presented as Waste.
6.2 The Customer confirms that they have the authority of the owner or occupier of the Premises to request the removal of the Waste and to permit the Service Provider to access the Premises.
6.3 The Customer must not present for collection any prohibited items, including but not limited to asbestos, clinical or medical waste, chemicals, oils, fuels, explosives, gas cylinders, or any other hazardous materials, unless previously agreed in writing and arranged in compliance with applicable regulations.
6.4 The Customer must ensure that all Waste is reasonably accessible, not excessively contaminated with soil or liquids unless previously agreed, and safe to handle. The Service Provider may make additional charges if extra labour or equipment is required due to poor access or unsafe conditions.
7. Waste Handling and Environmental Compliance
7.1 The Service Provider will handle, transport and arrange the disposal or recycling of Waste collected in accordance with applicable UK waste management legislation and duty of care requirements.
7.2 The Service Provider will use suitably licensed facilities for the transfer, recycling or disposal of Waste and will use reasonable endeavours to maximise recycling and reuse where practicable.
7.3 Once the Waste has been collected and loaded onto the Service Provider’s vehicle, it becomes the responsibility and property of the Service Provider, except in cases where prohibited or misdescribed items are discovered. In such circumstances, the Service Provider may seek to return such items to the Customer or charge reasonable costs for their proper handling.
7.4 The Customer agrees not to request or encourage any disposal method that would be illegal, unsafe or contrary to environmental regulations. The Service Provider reserves the right to refuse any request that would breach waste legislation or duty of care obligations.
8. Liability and Limitations
8.1 The Service Provider will exercise reasonable care and skill in performing the Services. However, the Service Provider accepts liability only to the extent set out in this clause.
8.2 The Service Provider will not be liable for minor or pre-existing damage to driveways, paving, surfaces, walls, gates, fences or other structures, particularly where access for vehicles or manual handling has been agreed by the Customer and where such surfaces are not designed to bear heavy loads.
8.3 The Customer should remove or secure any fragile items, ornaments or valuables that may be at risk during the clearance process. The Service Provider will not be liable for damage to items that were not clearly separated from the Waste or that were left in close proximity to areas of work.
8.4 Nothing in these Terms and Conditions limits or excludes the Service Provider’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be limited or excluded under UK law.
8.5 Subject to clause 8.4, the Service Provider will not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business or loss of opportunity, arising out of or in connection with the Services or these Terms and Conditions.
8.6 Subject to clause 8.4, the Service Provider’s total aggregate liability to the Customer in respect of any claim or series of related claims shall not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
9. Insurance
9.1 The Service Provider will maintain appropriate public liability insurance and, where applicable, employer’s liability insurance in accordance with UK legal requirements for the provision of rubbish removal and waste collection services.
9.2 Evidence of insurance cover may be provided to the Customer on request, where reasonably practicable.
10. Complaints and Dispute Resolution
10.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Service Provider as soon as possible, providing details of the issue and any relevant evidence.
10.2 The Service Provider will use reasonable endeavours to investigate and respond to complaints promptly and to propose a fair resolution where appropriate, which may include a repeat visit, a partial refund or another remedy, at the Service Provider’s discretion and subject to the circumstances.
10.3 If a dispute cannot be resolved informally, either party may seek to resolve the matter through mediation or through the courts, subject to the governing law and jurisdiction clause below.
11. Force Majeure
11.1 The Service Provider will not be liable for any delay in performing, or failure to perform, any of its obligations under the Contract where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, strikes, acts of God, or restrictions imposed by authorities.
11.2 In such circumstances, the Service Provider may suspend the affected Services for the duration of the force majeure event and will use reasonable endeavours to resume or reschedule the Services as soon as practically possible.
12. Data Protection and Privacy
12.1 The Service Provider will collect and use personal information provided by the Customer for the purposes of managing bookings, delivering Services, processing payments and maintaining business records.
12.2 The Service Provider will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the Services, comply with legal obligations or with the Customer’s consent.
13. Variation and Severability
13.1 The Service Provider may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
13.2 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be severed from the remaining provisions, which shall continue to be valid and enforceable.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of rubbish removal and waste collection services by the Service Provider.
By confirming a booking, allowing work to commence or presenting Waste for collection, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.
